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Sculpey Support

We’re Here To Help

We’re happy to assist you with all of your clay crafting needs. We have answered the most popular questions below in the FAQ section. But, if you can’t find what you are looking for, fill out the form below and one of our friendly associates will get back to you shortly.

Shipping

ORDER CHANGES / MODIFICATIONS / CANCELLATIONS

Polyform Products begins to process your order immediately after you click the SUBMIT ORDER button. Because of our system processes, we are unable to change or cancel an order once it is submitted.

Currently, we do not ship to U.S. Territories, APO/FPO, PO boxes, Canada or other international addresses.

Order Processing:

Normal order processing can take 1-3 business days (Monday – Friday).

Shipping Delivery:

For standard ground delivery, you can expect delivery within 6-10 business days from your order date (business days are Monday-Friday, excluding Holidays). Standard Shipping combines the capabilities of Fed Ex, DHL and USPS, delivering packages to you more efficiently. Fed Ex will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox. You’ll receive an email with tracking information when your order is shipped.

Standard Rates

standar-rates

standar-rates

Shipping Promotions

Orders qualifying for FREE shipping promotions are shipped via our Standard Ground Shipping service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii and PO Boxes.

Product Availability:

Orders are accepted with the understanding that stock is available at the time the order is placed. In some instances, limited availability may prevent us from shipping the quantity you requested. In the event that this occurs, you will receive an email if the status changes on any of the product within your order.

Multiple boxes

We may ship your order to you in multiple boxes depending on the order size and item size.

Safety

Safety and environmental stewardship are responsibilities that we take very seriously at Polyform. We are proactive in keeping up to date on the latest safety regulations, and strive to provide the highest quality products with safety as our number one priority.

All of our products are:
  • Wheat Free
  • Nut Free
  • Gluten Free
  • Latex Free
  • Sulfur Free
  • Dairy Free
  • Free of Animal By-Products
  • Never Tested on Animals

For web orders or returns please email us at weborder@polyformproducts.com.

For general questions or inquiries please review our FAQs or fill out our general inquiry form.